Hello!
Shreya Joshi
Strategic Professional
Product | Project | Program Management
Email:
Address:
Chicago, IL, USA
(Open for relocation)
I work at the intersection of business and technology. With a Bachelor's in IT and a Master's in Management, I have spent 6 years translating complex technical requirements into business outcomes across banking, finance, supply chain and public sector.
​
​What I bring is clarity - the ability to sit between technical teams and business leaders, ask the right questions and move initiatives forward with purpose.
Delivery is the baseline. What drives me is whether the work actually made a difference - to the product, the process, or the people.
PROJECTS
PROJECTS
DemoP- A sample product
Interactive and functional sample product built to show how I think
DemoP is a fictional SaaS platform, a team productivity and OKR management tool, built using AI to show how I approach real responsibilities across Product Management, Project Management and Business Analysis, from strategy all the way to a working prototype.
​
What the product does?
-
Set, track and update objectives and key results with progress indicators
-
Manage tasks on a Kanban board, drag and drop across To Do, In Progress and Done
-
Assign tasks to team members with due dates and priority levels
-
Add, edit and remove team members with roles and departments
-
Use AI-suggested goals when creating a new OKR; no blank canvas needed
-
View a live dashboard showing active OKRs, open tasks, team size and average completion rate
​
​
Product Operational Performance
Problem: Without visibility into how long issues take to resolve by priority, and whether developer capacity is being used effectively, teams end up over-committing in sprint planning and under-delivering at release.
​
Solution: The dashboard structures 4 years of raw issue tracking data into a clear view of resolution trends, developer capacity utilization, and priority-level patterns, filterable by time, issue type, and priority.
​
Impact: Gives project, product, and program managers the evidence they need to prioritize backlogs confidently, set realistic timelines, and have credible delivery conversations with stakeholders.
Resource Management Dashboard
Problem: Uneven workload distribution and limited cycle time visibility across team members renders sprint planning reactive, with resourcing risks often identified too late to mitigate effectively.
​
Solution: A dashboard that enables teams to proactively identify overloaded assignees, priority-driven effort imbalances, and cycle time deviations, shifting resourcing decisions from reactive to deliberate.
​
Impact: Equips project and program managers with the evidence needed to make proactive resourcing decisions, optimize capacity allocation, and engage stakeholders with confidence during delivery planning.
My Approach to Complex Delivery
This deck walks through my approach to problem-solving. It covers how I have dealt with delivery challenges, from vague requirements to misaligned stakeholders, using a consistent way of thinking backed by proven frameworks.
-
Diagnose the problem before jumping into planning
-
Stakeholders are brought into a shared understanding of scope and goals early
-
Work is broken down into clear, owned and trackable delivery units
-
Tools like RAID logs, RACI matrices, MoSCoW prioritisation and BRDs are applied where they actually make sense
-
In each case the outcome shifted delivery from reactive to deliberate
-
Each engagement ended with a clear view of what worked and what to do differently
SKILLSET
Project & Program Management
Competence in leading complex IT projects and programs from initiation to closure, ensuring on-time and on-budget delivery.
​
Skills: Agile, Scrum, Kanban, Waterfall, SAFe methodologies, OKR/KPI tracking
Tools used: Jira, Asana, Monday.com, Visio, Figma
Product Management
Experienced in defining product vision, backlog prioritization, and cross-functional coordination. Familiar with Agile practices, MoSCoW/RICE frameworks.​
​
Skills: Product Roadmapping, Backlog Prioritization, User Stories, Acceptance Criterion
Tools used: Confluence, JIRA, Asana
IT Strategy & Business Analysis
Ability to develop and align IT strategies with business objectives, including roadmap creation, budget planning, and resource allocation.
​
Skills: Strategic Planning Frameworks, SWOT Analysis
Tools used: MS Power Platform, Power BI, Tableau, Service Now, Maximo, SAP
EXPERIENCE
Jul 2024 - Present
Program Analyst
Illinois Dept. of Innovation & Technology and Illinois Extension
Manage delivery planning and program governance for an ERP program serving 50K+ users, aligning scope, timelines, and cross-team execution to reduce cycle time and improve delivery predictability through Agile delivery.
Aug 2023 - Jul 2024
Business Analyst Intern
JerseySTEM, New Jersey
Led structured project planning and program delivery across multiple operational workstreams, managing timelines, dependencies, and cross-functional execution through JIRA to improve on-time delivery by 20%. Drove a full workflow transformation and platform migration, shaping the program roadmap that improved data accuracy by 30% and enabled cross-departmental access to actionable insights.
Sep 2021- Jul 2022
Kyndryl Holdings Inc.
Senior Project Analyst
Managed upgrade cycles for enterprise products, coordinating across development, QA, and engineering teams to ensure seamless release execution, achieving less than 2% service disruption. Collaborated with cross-functional stakeholders to validate deliverables against release standards, ensuring product quality and readiness at every critical milestone.
Aug 2019 - Aug 2021
Project Analyst
IBM Corporation
Managed complex, multi-stakeholder technology programs across telecom and banking sectors, achieving a 25% improvement in system performance by coordinating effectively across infrastructure and business teams.
Nov 2018 - Jun 2019
Project Intern
Tech Mahindra Pvt. Ltd.
Contributed to business analysis functions by researching, collecting, and structuring data into actionable reports used for organizational strategy and decision-making, building a foundational understanding of translating information into business insight.
EDUCATION
Aug 2022 - May 2023
Master's Degree
UNIVERSITY OF ILLINOIS URBANA-CHAMPAIGN
GIES COLLEGE OF BUSINESS
Coursework: Process Management, Strategic Management, Brand Management, Marketing Management, Global Marketing, Managerial Accounting, Introduction to Finance, Communicating with Data, Data Storytelling with Tableau, Business Practicum (Business Consulting projects with Industry clients)
Jul 2015 - Jun 2019
Bachelor's Degree
G.H.RAISONI COLLEGE OF ENGINEERING
Bachelor's degree in Information Technology with full-time industry internship experience